Export tutorial
See how to select a chat, scan messages and download the export.
Watch tutorialDirect product help
Installation, export and activation support
Use the tutorials first, then contact support with the platform, browser version and a clear description of the issue.
Buy and activate
Follow the step-by-step video for lifetime purchase and license activation.
Watch activation guideContact support
Paid customers can contact the developer directly for product assistance.
Open WhatsApp supportSecure BDT payment
Pay the one-time BDT 1,500 lifetime license fee through EPS, then send the transaction ID for activation.
Pay BDT 1,500Before contacting support
- Update Google Chrome and Chat Exporter Pro.
- Refresh the supported chat page after opening the extension.
- Confirm the chat is fully visible and you are signed in.
- Try a short conversation before scanning a very large history.
- Include a screenshot that does not reveal private message content.
Helpful issue details
- Supported platform: Messenger, WhatsApp, ChatGPT or Gemini
- Chrome and extension version
- Export type: PDF, CSV or ZIP
- Approximate chat size
- The exact step where the issue occurred
Regional date and time issue
Seeing “Date not detected”?
Set Facebook/Messenger and Chrome preferred language to English (United States), keep your real timezone unchanged, restart Chrome and hard refresh with Ctrl + Shift + R.