Effective date: August 8, 2026
1. Scope of this policy
This Refund Policy applies to paid licenses for Chat Exporter Pro purchased through our website or an approved payment provider. It explains how to request a refund and the circumstances that may be considered when reviewing a request.
2. Digital product purchases
Chat Exporter Pro is delivered digitally and provides access to software features after successful payment and license activation. Because digital access may be provided immediately, completed purchases are generally non-refundable unless a refund is required by applicable law, approved by the payment provider, or otherwise approved under this policy.
Before purchasing, customers should review the product description, supported platforms, available free features, documentation and compatibility information.
3. Purchases processed through Paddle
When a purchase is processed through Paddle, Paddle handles the transaction as the payment seller / Merchant of Record. Refund requests for those transactions are processed through Paddle and are also subject to Paddle's applicable Buyer Terms and Refund Policy.
Paddle may consider discretionary refund requests submitted within 14 days of a transaction, but submitting a request within that period does not guarantee approval. Local consumer protection laws may provide additional or non-waivable rights.
4. Reasons a refund may be considered
A refund request may be considered where, for example:
- you were charged more than once for the same intended purchase;
- you successfully paid but did not receive access or a working license within a reasonable period;
- a persistent, verified technical defect materially prevents you from using the paid features as described and we are unable to provide a reasonable fix or workaround;
- the purchased product was materially different from the description presented at the time of purchase; or
- a refund, cancellation or withdrawal right is required by applicable consumer law.
5. Situations that may not qualify
Unless required by applicable law, a refund may be declined where:
- the product works substantially as described but you simply changed your mind;
- the issue can be resolved through normal troubleshooting, configuration changes or an available product update;
- the issue is caused by an unsupported browser, unsupported platform, incompatible environment or third-party service outside our reasonable control;
- there is evidence of fraud, refund abuse, chargeback abuse or other manipulative activity; or
- the paid features have already been substantially used or benefited from and no mandatory refund right applies.
Nothing in this section limits any non-waivable rights available to you under applicable law.
6. Third-party platform changes
Chat Exporter Pro works with supported third-party web platforms such as Messenger, WhatsApp Web, ChatGPT and Gemini. Those services may change their interfaces, technical structure, browser behavior or access rules without notice.
If such a change causes a compatibility problem, please contact support first so we can investigate and, where reasonably possible, provide a fix, update or workaround.
7. How to request a refund
If your payment was processed by Paddle, use the refund or support option provided in your Paddle receipt, transaction email or Paddle buyer support flow. You may also contact us first so we can review technical or licensing issues.
When contacting us, include the email address used for the purchase, your transaction or order reference if available, and a short explanation of the problem. Do not send full card numbers, passwords, private chat content or other unnecessary sensitive information.
8. Approved refunds and license access
If a purchase is refunded, access to the related paid license or Pro features may be deactivated. Where possible, the payment provider will return an approved refund to the original payment method. The time required for the funds to appear can depend on the payment method, bank or financial institution.
9. Chargebacks and payment disputes
If you have a billing or product problem, please contact support or the payment provider before starting a chargeback where practical. A payment dispute may result in temporary suspension of the related license while the transaction is reviewed.
10. Changes to this policy
We may update this Refund Policy when the product, payment process, payment provider or legal requirements change. The effective date at the top identifies the current version.
11. Contact
Email: support@chat-exporter-pro.com
Support: WhatsApp support