The browser must be able to access the resource
An extension cannot download a file that the signed-in page no longer exposes or that requires an unavailable token or session.
Expired and deleted content
If the platform removed a resource or the sender deleted it, the export cannot reconstruct the original file.
Large-file protection
Very large media can overload memory or take excessive time. The export may skip such files and list them in the report.
Manual recovery steps
Open the message, confirm the media plays or downloads normally, reload the page and retry a focused export. Preserve the report for items that still fail.
Free vs Pro
Free
Test the essential workflow
- Limited supported chat export
- PDF output with watermark
- Suitable for a short trial
Lifetime Pro
Complete backup toolkit
- Unlimited supported exports
- CSV and organized ZIP backup
- Images, videos, files and links
- Auto Scan, large-chat workflow and no watermark
Start with the supported workflow
Install Chat Exporter Pro, open the conversation you are authorized to access, and choose the export format that matches your goal. Results depend on the content loaded and available in the browser.